Support

Need help with JIEUN PUZZLE? This page covers common issues with gameplay, saved progress, rewarded ads, accessories, and advertisement reports.

Before contacting support

For faster help, include the following if relevant:

• App version: 1.0
• Device model (for example, iPhone model)
• iOS or Android version
• Approximate game level
• What you expected to happen
• What actually happened
• Steps that reproduce the issue
• A screenshot, if it helps explain the problem

Rewarded ads and missing rewards

Rewarded ads are optional. A reward is granted only after the advertising provider confirms successful completion. If an ad fails to load, is closed before the reward callback, or the network is unavailable, the reward may not be granted.

If a reward is missing, please send:

• the approximate date and time;
• the reward you expected (for example, +10 stars);
• the approximate level or screen where it happened;
• the advertiser or product shown, if you remember it.

Report an advertisement

If you see an advertisement that appears inappropriate, misleading, offensive, or unsuitable for the app's audience, please report it. If possible, include the advertiser/product name, approximate time, and a screenshot.

Saved progress

JIEUN PUZZLE may save level progress, stars, unlocked friends, accessories, active friend, and settings locally on your device. Because this release does not require an account, local progress may be lost if the app is deleted, app storage is cleared, or the device removes the stored data.

Sound or haptic issues

• Check the in-game sound setting.
• Check the device volume and silent-mode settings.
• After returning from an advertisement, wait briefly for audio to resume.
• If the problem continues, restart the app and report the device model and OS version.

Gameplay or visual issue

If a block, board effect, friend, accessory, animation, or level behaves incorrectly, please include the approximate level and a screenshot. For repeatable bugs, list the exact actions that cause the problem.

Privacy questions

For information about local game data, advertising, tracking permissions, and support information, review the JIEUN PUZZLE Privacy Policy.

Contact

Support email: support.jieungames@gmail.com